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Mastering the Art of Quick Response: Handling Large Support Ticket Volumes...
A rise in the number of customers for a business comes with an increase in the number of their support requests. If not managed properly, it can become a really daunting task. Yes, the business is...
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Closing the Gaps Across the Customer Support Lifecycle to Deliver Superior CX
Your business is significantly impacted when you use feedback from customers to enhance the customer experience. Customers who are satisfied are more inclined to buy from you often, tell their friends...
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Why is qualitative and quantitative feedback important in understanding...
Customer feedback is important. Not only to improve upon your products but to know what your customers think and feel about you, you need to hear and analyze their feedback. Next, there are two kinds...
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How self-serve is empowering customers
Facilitating customers to find solutions independently is crucial in the current scenario. Empower customers with self-serve resources that help them to resolve their queries on their own and they’ll...
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Will AI replace human customer support agents?
“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice president, Gartner. Without a doubt, AI stands as the future and, to a certain extent, the...
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How does AI increase efficiency in customer support?
A study from Stanford and MIT found that using AI in customer service makes agents 14% more efficient. Around 25% of companies involved in the study are now using AI to automate their contact centers,...
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What is the future of AI in customer service?
It’s fair to assert that AI, particularly within the customer service sector, is not just a future prospect but a current reality. But it is also safe to say that there will be further innovations in...
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Leveraging AI to elevate CX in the e-commerce landscape
In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a diverse range of goods at one’s doorstep has made consumers increasingly reliant on this...
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Empower support teams to collaborate better – Internal Chat
In the dynamic landscape of customer support, effective collaboration among team members is pivotal for delivering exceptional service. Traditional communication methods may fall short in fostering...
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Importance of CX in building loyalty and retention for e-commerce brands
In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, building a loyal customer base is a formidable challenge. Amidst fierce competition, the key to...
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Managing support in e-commerce during the holiday season
Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people are just about ready to go on their shopping sprees. Both online stores and brick-and-mortar ones are...
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Bet on a vertical-focused CX strategy to stand out instead of fitting in
Coming up with a business idea is all a cakewalk until the reality sets in. Once your product is ready, who do you sell it to? Do you sell it to each and everyone you see in the market? While some sell...
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CX to play a pivotal role in shaping the future of travel
“Customers may forget what you said, but they will never forget how you made them feel.” –Maya Angelou Studies often compare pre and post-pandemic CX data, given that it was one of the most impacted...
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To bot or not to bot
In an era driven by technological advancements, the role of artificial intelligence (AI) has become increasingly significant. One of the most intriguing aspects of AI is the rise of chatbots. However,...
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